Returns and Refunds Policy
At BodyContour Pro, your satisfaction is important to us. That’s why we offer a clear and transparent returns policy, in compliance with applicable regulations and adapted to the nature of our products.
Return Period
You have 30 calendar days from the date you receive your order to request a return or refund.
If more than 30 days have passed since your order was delivered, unfortunately we cannot offer a refund or exchange.
Conditions for Accepting a Return
To be eligible for a return, the following conditions must be met:
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The product must be unused, unopened, and in the same condition in which it was received.
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The product must be returned in its original, intact packaging.
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For hygiene and safety reasons, opened or used products cannot be returned, unless they present a manufacturing defect.
Defective or Damaged Products
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible. We will review the case and, if applicable, offer a replacement or a full refund at no additional cost.
Return Process
To initiate a return, please contact us at:
Please include the following information in your message:
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Order number
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Reason for the return
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Photos of the product (if applicable)
Our support team will provide you with the next steps.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be automatically processed to your original method of payment within approximately 5 to 10 business days, depending on your bank or payment provider.
Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases of defective products or errors on our part.
Original shipping costs are non-refundable.
Cancellations
If you wish to cancel an order, you must do so before the order has been shipped. Once the order has been dispatched, the standard return process will apply.
Contact
If you have any questions about this Returns and Refunds Policy, you may contact us at any time at: